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Knowledge Centre

Insurance research, insights and analysis from InsTech.

Our latest insights into the areas where change is impacting insurance, from updates and interviews with senior leaders to detailed research reports about the topics that matter. Explore by topic or filter by content type.

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InsTech Podcast
October 11, 2026
The hard 20%: where AI could create the most value in insurance
In this episode, Robin Merttens speaks with John Hele, Co-Founder and Executive Chairman, and Greg Framke, CEO and Co-Founder of Portage AI, about why they believe the biggest opportunity for AI lies not in automating the easy work, but in tackling some of insurance’s most complicated processing and data challenges.
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InsTech Podcast
September 27, 2026
Building an AI-native MGA from scratch: inside Kinetic Insurance Services 
In this episode, Robin Merttens speaks with Theo Butt, CEO of Kinetic Insurance Services, Andy Roberts, CTO of Kinetic Insurance Services and Guillaume Bonnissent, CEO of Quotech, about Convex’s new hybrid carrier-MGA platform, the technology being built behind it and what an AI-native underwriting operation could look like in practice.
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Video
September 23, 2026
Fathom makes UK flood catastrophe model free to access 
Fathom has made the UK region of its Global Flood Cat model free to access, including for commercial use. Watch Fathom co-founder Andy Smith discuss the role of validation and transparency in flood modelling.
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Video
September 23, 2026
Scaling with discipline: building the modern MGA operating model
InsTech was joined by Insurity for a webinar exploring how MGAs can evolve their operating models to scale effectively, from strengthening data and governance to meeting carrier expectations and maintaining control as they grow.
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InsTech Podcast
September 20, 2026
Why AI needs to raise the bar of underwriting, not just the floor 
In this episode, Matthew Grant speaks with Jamie Wilson, VP of Strategy at hyperexponential, about the evolution of underwriting technology, the move from AI-assisted tools towards agentic workflows and what 350 senior underwriters across the UK and US say they actually want from AI.
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Video
September 17, 2026
Stop experimenting, start automating: The high-value AI use cases you should be automating today
InsTech hosted a webinar in collaboration with Unitary, exploring how insurers can identify the most valuable opportunities for AI automation, build a business case and put new workflows into practice with the right controls in place.
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InsTech Podcast
September 13, 2026
From days to minutes: rethinking facultative reinsurance
Joining Matthew Grant on the podcast, Dom Sindall, Head of Digital Broking, Facultative at Marsh Re, and Stephen Sheehan, Head of Analytics, Facultative at Marsh Re, explain how digital trading, automation and better data could reduce facultative placement times from days to hours or even minutes.
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InsTech Podcast
September 6, 2026
Why AI in underwriting needs to run ‘on rails’: Send’s next chapter with Duck Creek
In this episode, Matthew Grant speaks with Andy Moss, GM Underwriting at Duck Creek and former Co-founder and CEO of Send, following Duck Creek’s acquisition of the underwriting technology business.
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InsTech Podcast
August 30, 2026
Carbon’s next chapter: Growth equity and the future of delegated underwriting
In this episode, Robin Merttens is joined by Rebecca Ince and Mark Oldroyd at Carbon Underwriting to discuss what comes next following Carbon’s growth equity investment from FTV Capital.
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InsTech Podcast
August 9, 2026
The human side of AI-powered pricing 
In this episode, Robin Merttens is joined by Dani Katz, Co-founder and Director of Optalitix, to explore why the future of pricing lies in bringing underwriters and actuaries closer together rather than forcing them into the same way of working.
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Insight
August 7, 2026
The MGA market has entered its proving phase 
After years of rapid expansion, softer pricing and tougher capacity negotiations are forcing MGAs to demonstrate what sits beneath the growth. Five signals from across the delegated authority market suggest the next phase will be defined by data, discipline and genuine underwriting edge.
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Insight
July 26, 2026
Underwriting orchestration engines: equipping insurers for the AI age
A guide to what orchestration is, why it matters now and how insurers can build the case for it
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InsTech Podcast
July 26, 2026
Why the London Market is ready for intelligent automation
In this episode, Robin Merttens speaks to Artificial's Elizabeth Wooliston who draws on more than 30 years in the London Market to explain why the current wave of intelligent automation feels fundamentally different.
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Insight
July 15, 2026
Inside InsTech’s agentic AI event: strategy, production and the road to 2030 
On 7th July, InsTech and AI Risk brought 300+ insurance professionals to Cavendish Venues in London for a full day on Agentic AI. A year on from a sold-out first outing, the question was no longer whether the technology matters, but where the durable commercial value sits.
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Video
July 15, 2026
The end of ‘good enough’ exposure data
InsTech hosted a webinar in collaboration with ZestyAI, exploring how more complete and precise property-level exposure data is helping cedants strengthen their portfolio narrative, brokers negotiate with greater confidence and reinsurers underwrite with greater precision.
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InsTech Podcast
July 12, 2026
Beyond a single view of risk: why catastrophe modelling is becoming more collaborative
In this episode, Matthew Grant speaks with Rob Newbold, President of Catastrophe and Risk Solutions at Verisk, about why the future of catastrophe modelling is becoming more open, collaborative and accessible.
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Event Photo
July 8, 2026
The age of Agentic AI: from strategy to commercial value – Photos
View the photos from The age of Agentic AI: from strategy to commercial value, our one-day conference on how agentic AI is moving from experimentation to enterprise-scale deployment in insurance. Hosted with AI Risk, the event brought together over 300 professionals from across insurers, reinsurers, brokers, MGAs and technology providers to explore the economics of agentic AI, what production deployments look like in practice, and what it takes to implement at enterprise scale in a London Market business.
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InsTech Podcast
June 28, 2026
How insurers decide which innovations succeed
In this episode, Robin Merttens is joined by Tom Graham, Head of Partnerships and Innovation at Chaucer, and Iryna Chekanava, Senior Innovation Underwriter, to explore how insurers can innovate without losing sight of the fundamentals.
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Video
June 15, 2026
Soft market survival skills: how MGAs can succeed
InsTech explored how MGAs can succeed as the market softens and carriers become more selective, examining the practical skills needed to demonstrate strong data governance, disciplined underwriting and operational resilience while diversifying capacity and adapting to evolving expectations.
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InsTech Podcast
June 14, 2026
From curiosity to commercial value: what a year of Agentic AI has taught insurance
In just twelve months, the conversation around Agentic AI in insurance has changed dramatically. In this special solo episode, Zoja Wojcik reflects on the developments that have shaped the market, to explore how the industry has moved beyond experimentation and towards a more challenging question: where does the commercial value actually come from?