Featured content
March 22, 2026
Rethinking claims: from ‘boring but brilliant’ AI to real industry change
In this episode, Robin Merttens is joined by Martha Dreiling, co-founder and president of Reserv, to explore how AI is actually transforming claims, and why the biggest breakthroughs are happening in places most people overlook.
February 15, 2026
How automation is shaping the future of claims in the Lloyd’s and London market
In this episode, we bring you a live panel from InsTech’s May event at CodeNode, exploring how automation is reshaping claims in the Lloyd’s and London market — and why the belief that specialty is too complex to automate no longer stands.
November 6, 2025
Why effective implementation is key to successful claims transformation
InsTech hosted a webinar with OIP Insurtech, joined by speakers from Google, HDI Global and WTW, highlighting how Agentic AI is redefining underwriting and operational workflows, clarifying where it delivers the greatest value in complex, context-dependent processes and helping insurers move from theoretical understanding to practical, real-world implementation.
September 9, 2025
Specialty claims are ready for automation – here’s why
On 7 May 2025, InsTech hosted an evening event on claims automation in specialty insurance – tackling the myths, showcasing real-world adoption and exploring the role of AI. Speakers included carriers, Lloyd’s representatives and technology firms, alongside pitches from four early-stage innovators.
July 27, 2025
Underwriting weather: reducing uncertainty with claims-driven models
In this episode, Matthew Grant speaks with Matt Coleman, Chief Risk Officer at The Demex Group, a reinsurance MGA using a new modelled loss index to reshape how the market covers severe convective storms, one of the fastest-growing sources of weather-driven loss.
July 20, 2025
Catastrophe models, claims tech and the power of platforms
In this episode, Matthew Grant speaks with Garret about what he’s learning, not just from running a technology platform, but from living through the very risks his business is built to address.
July 13, 2025
What’s blocking claims innovation?
In this episode, experts from EY, PwC, and Altus Consulting join Andrew Pedler (Reserv) to explore what’s holding back transformation in specialty claims, and what needs to change.
July 10, 2025
DOCOsoft: How technology is transforming customer experience in the face of major insurance events
InsTech spoke with DOCOsoft CEO, Aidan O’Neill, to learn how its claims technology enabled insurers and reinsurers to respond faster and more transparently to the 2025 California wildfires and what it means for the future of customer experience.
July 8, 2025
Innovation pitch slots – new ideas in specialty claims
At our May event, we invited OpenOrigins, Quarto AI, nettle and Morph Cloud to pitch their solutions for improving claims processes in specialty insurance. Hear how they’re applying data, AI and automation to streamline workflows and tackle complexity.
June 5, 2025
How automation is shaping the future of claims in the Lloyd’s and London market
In this session from InsTech’s May event, senior leaders from DOCOsoft, Apollo and Lloyd’s share their views on the practical use of automation tools, the myths still holding the market back, and what genuine digital transformation looks like in specialty claims.
June 2, 2025
Claims transformation unlocked: lessons from motor & home insurance for specialty markets
In this InsTech panel, industry experts discuss how automation platforms, data ingestion and AI are changing the way claims are handled—from operational workflows to litigation risk modelling and business case development.
May 27, 2025
Solving claims complexity: the ACE advantage
In this panel, leaders from RDT, HIBRiD and Somerset Bridge Group reveal how specialty insurers are delivering real results with digital TPAs and orchestration platforms. From reducing claims costs to unlocking AI-driven insights, this session offers practical lessons from those already transforming the claims journey.
