Insurance companies need technology solutions that flex between the digital and physical worlds.
The world of work has changed. According to a 2023 survey on US working arrangements, over 40% of full-time employees work a hybrid model or are completely remote. It is increasingly clear that insurance companies need their teams to have the tools that enable them to work from the office, at home, or anywhere in between.
Alongside the changing work environment, insurers are facing new and familiar challenges within communication and productivity. All insurers now engage with clients through both traditional and digital means, adding a new layer of complexity. These challenges require technology solutions that flex between the digital and physical worlds.
InsTech’s new report explores the key challenges at each stage of the insurance value chain, including onboarding, underwriting and claims – and how technology can be used to improve these workflows.
This report will help you to:
- Identify the key challenges insurers face across onboarding, underwriting, claims and sustainability
- Understand the types of technology that can improve productivity in hybrid work environments
- Learn what to look for when choosing a technology partner
Key takeaways:
- Digital workflows and communication channels will continue to grow, but paper will always have a role to play. Technology that can support both of these mediums is becoming increasingly important.
- There continues to be challenges across all stages of insurance workflows, with hybrid working making it even more complicated. Technology solutions can not only help with these familiar challenges, but also improve productivity in a hybrid working environment.
- There are several key areas to consider when choosing a technology partner – from industry knowledge to its scope of solutions. Choosing to work with a company that has a track record of providing effective solutions to the insurance industry is likely to result in a successful partnership.
Contents:
- Onboarding
- Underwriting
- Claims
- Sustainability
- Choosing the right technology partner
- In conversation with Xerox