Claims

InsTech recently met with Jon Mitchell, Chief Operating Officer (COO) of RDT to learn how they have been supporting insurers. Previously an RDT customer himself, Jon has overseen RDT’s managed services, customer deliveries and product owners since 2022.

After our successful May Evening Event hosted in collaboration with Reserv, Robin Merttens caught up with CEO CJ Przybyl.

This week on the podcast, we have an insightful conversation with Joe O'Connor, Deputy CEO of RDT. RDT is a well-known software and services provider for the motor insurance industry, with plans to expand into the specialty market. Joe discusses how technology provision has changed over the last decade, what RDT has learned from providing services to general insurers, what the specialty market can learn from achievements in the retail sector, the launch of its new workflow and orchestration platform (ACE), and RDT’s future plans.

Matthew Grant spoke to Rosina Smith at McKenzie Intelligence Services (MIS) on the findings from her recent MBA dissertation focusing on barriers to adopting insurtechs.

InsTech’s report explores the key challenges at each stage of the insurance value chain, including onboarding, underwriting and claims - and how technology can be used to improve these workflows.

Matthew Grant caught up with Richard Hartley on Cytora’s growth, entering the US market and its impact on the insurance industry.

InsTech’s Ali Smedley met with Jed Stone, Chief Revenue Officer at Issured, to discuss the challenges facing insurance claims investigation teams and how the company is using artificial intelligence to overcome them.

InsTech’s Robin Merttens spoke with INSTANDA’s CEO and Co-founder Tim Hardcastle on the company’s recent report and its findings.

The claims process is the main opportunity for insurers to impress their customers, but many insurers struggle to provide an efficient and high-quality claims service.

Matthew Grant caught up with CEO Marty Smuin about how generative AI is adding a new dimension to property analysis.

In this episode, Matthew Grant sits down with Sarah Woolliscroft, Group Head of Operations & TPA and Wayne Calderbank, Group Data and Performance Director at Claims Consortium Group (CCG) for an exploration of the importance of technology in the claims industry and CCG's journey into the world of artificial intelligence.

Tune in to find out how Capgemini is trying to alleviate pain points including legacy systems, data access and control, and talent acquisition.