Claims Automation

InsTech hosted a webinar with OIP Insurtech, joined by speakers from Google, HDI Global and WTW, highlighting how Agentic AI is redefining underwriting and operational workflows, clarifying where it delivers the greatest value in complex, context-dependent processes and helping insurers move from theoretical understanding to practical, real-world implementation.

On 7 May 2025, InsTech hosted an evening event on claims automation in specialty insurance – tackling the myths, showcasing real-world adoption and exploring the role of AI. Speakers included carriers, Lloyd’s representatives and technology firms, alongside pitches from four early-stage innovators.

In this episode, Matthew Grant speaks with Garret about what he’s learning, not just from running a technology platform, but from living through the very risks his business is built to address.

In this episode, experts from EY, PwC, and Altus Consulting join Andrew Pedler (Reserv) to explore what’s holding back transformation in specialty claims, and what needs to change.

InsTech spoke with DOCOsoft CEO, Aidan O’Neill, to learn how its claims technology enabled insurers and reinsurers to respond faster and more transparently to the 2025 California wildfires and what it means for the future of customer experience.

At our May event, we invited OpenOrigins, Quarto AI, nettle and Morph Cloud to pitch their solutions for improving claims processes in specialty insurance. Hear how they’re applying data, AI and automation to streamline workflows and tackle complexity.

In this session from InsTech’s May event, senior leaders from DOCOsoft, Apollo and Lloyd’s share their views on the practical use of automation tools, the myths still holding the market back, and what genuine digital transformation looks like in specialty claims.

In this InsTech panel, industry experts discuss how automation platforms, data ingestion and AI are changing the way claims are handled—from operational workflows to litigation risk modelling and business case development.

In this panel, leaders from RDT, HIBRiD and Somerset Bridge Group reveal how specialty insurers are delivering real results with digital TPAs and orchestration platforms. From reducing claims costs to unlocking AI-driven insights, this session offers practical lessons from those already transforming the claims journey.

In this panel, speakers from careless™ insurance and Synergy Cloud explore how embedded claims journeys, human-first design, and API-driven flexibility are reshaping expectations for modern claims handling.

In this panel, industry experts share how claims platforms are being implemented, what results are being delivered and what challenges remain.

InsTech hosted a webinar with Nuix, a data intelligence software provider, to explore how insurers can effectively access, structure and manage their data, enabling AI tools to deliver accurate insights, improve decision-making, strengthen fraud detection and enhance operational efficiency.