Claims Automation

The claims process is the main opportunity for insurers to impress their customers, but many insurers struggle to provide an efficient and high-quality claims service.

Tune in to find out how Capgemini is trying to alleviate pain points including legacy systems, data access and control, and talent acquisition.

In Conversation with: omni:us and MS Amlin In early 2023 MS Amlin Marine NV selected omni:us to automate the insurer’s corporate marine insurance claims process. Today, MS Amlin Marine NV is using omni:us to entirely automate the claims process for low-complexity cases ...

Member Spotlight: Instabase Henry: Could you introduce Instabase? Bas: Instabase is a software platform that enables organizations to automate manual processes by leveraging the latest innovations in AI. Instabase helps enterprises, such as large insurers and brokers, tackle a variety of unstructured documents, such as ...

2022 was a year for the adoption of digital capability in claims. We showcased a selection of new and exciting propositions that improve the customer claims experience, provide smarter ways of paying claims, automate parts of the claims process, and reimagine the traditional TPA model as ...

Member Spotlight: Shift Can you provide a brief description of Shift Technology? Shift Technology supports insurers to automate and optimise their decision-making in areas related to fraud and financial crime. The company’s co-founders were asked by their previous employer, a large global insurer, to ...

Digital innovation is creating new opportunities to support customers and create efficiencies for claims handling. Oliver McGuinness, CEO of RightIndem, and Tim Rankin, Managing Director of AA Accident Assist, join Robin Merttens to discuss how the two organisations are working together. Talking points include: How ...

In conversation with Blink Parametric Can you introduce Blink Parametric? Blink Parametric provides parametric insurance solutions to consumers worldwide. We work with insurers, brands and affinity groups, to provide real-time customer assistance. Currently, Blink Parametric is focusing on travel-related disruptions and personal cyber dark web ...

Member Spotlight: omni:us Sofie and Chris, what are both of your roles at omni:us? SQW: I am the Founder of omni:us. My role involves overseeing the overall strategy and direction of our organisation. CA: I am VP Sales for EMEA West with ...

Four challenges facing parametric insurance: why isn’t parametric more widespread? Through the Parametric Post newsletter, InsTech has built a global community of parametric insurance innovators and enthusiasts. Earlier this month, we asked them what they thought the biggest obstacle to the wider uptake of ...

Member Spotlight: Synergy Cloud What is the history of Claims Consortium and Synergy? Claims Consortium has been around for almost 27 years. Throughout that time we have grown as a claims handling platform supplier in the property claims industry. Supporting claims assessment through to claims management ...