Solving claims complexity: why digital TPAs and automation are changing specialty insurance
Automation is no longer just for high-volume personal lines. In this panel, leaders from RDT, HIBRiD and Somerset Bridge Group reveal how specialty insurers are delivering real results with digital TPAs and orchestration platforms. From reducing claims costs to unlocking AI-driven insights, this session offers practical lessons from those already transforming the claims journey.
Panelists:
- Joe O’Connor, Deputy CEO – RDT
- Justin Murphy, CEO – HIBRiD
- Jonathan Brown, Head of Claims Systems, Development and Delivery – Somerset Bridge Group
- Moderator: Matthew Grant, CEO – InsTech
Key topics covered
- What claims orchestration platforms actually deliver
- Real-world automation in complex specialty lines
- How digital TPAs support scale and speed-to-value
- Using AI to turn unstructured data into structured insight
- The shift from manual workflows to modular tech
- Building without ripping out legacy systems
You’ll learn about:
- Making the business case for claims innovation
- Practical routes to automation without big upfront spend
- What success looks like for insurers adopting AI and digital platforms
- How claims is becoming a strategic asset, not just a cost
