How motor and home insurance are driving change in specialty claims handling
Discover how EY, PwC and Altus Consulting are helping specialty insurers apply real lessons from motor and home claims. In this InsTech panel, industry experts discuss how automation platforms, data ingestion and AI are changing the way claims are handled—from operational workflows to litigation risk modelling and business case development.
Panelists:
- Chris Payne, Partner – EY
- Andy Stevenson, Consultant Director – PwC
- Patrick Hayward, Claims Lead – Altus Consulting
- Moderator: Andrew Pedler, Vice President – Reserv
What you’ll learn:
- What “claims automation platforms” really do in practice
- How to apply personal lines successes in motor and home to specialty markets
- The role of AI in claims ingestion, litigation risk and portfolio management
- Barriers to adoption and what’s changing in market attitudes
- How insurers are building the business case for long-term innovation
- What’s next in claims tech: orchestration, insight-driven triage and platform-led efficiency
