Claims automation in action: Lloyd’s and London Market perspectives
How is automation reshaping claims in the Lloyd’s and London Market? In this session from InsTech’s May event, senior leaders from DOCOsoft, Apollo and Lloyd’s share their views on the practical use of automation tools, the myths still holding the market back, and what genuine digital transformation looks like in specialty claims.
Speakers:
- Aidan O’Neill, Founder & CEO – DOCOsoft
- Simon White, Chief Claims Officer – Apollo
- Zoe Woods, Claims Improvement Manager – Lloyd’s
- Moderator: Matthew Grant, CEO – InsTech
What you’ll learn:
- What claims automation platforms really offer beyond straight-through processing
- Where AI adds value in triage, risk signals and claims resolution
- Why collaboration between carriers, brokers and tech firms is essential
- How to build the business case for automation in specialty markets
- Lessons from motor, home and early adopters in specialty insurance
- Dispelling the idea that automation means losing human judgement
- What’s next in claims tech: orchestration, insight-driven triage and platform-led efficiency
