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Platforms and operations

The technologies that insurance companies use are becoming more interconnected. Insurers need intuitive platforms that streamline their workflows, integrate with varied data sources and benefit from the efficiency gains of new technologies such as generative AI.

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InsTech Podcast
August 31, 2025
From ratios to risk ops: what the next chapter means for insurers
In this special edition of the InsTech podcast, Robin introduces listeners to new colleague Chris Eberly, Insurance Practice Lead at Datos Insights, following Datos’ recent acquisition of InsTech.
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InsTech Podcast
August 24, 2025
Where is specialty insurance headed in 10 years?
In this panel discussion from InsTech’s Outpace. Outprice. Outperform event, Robin Merttens leads a conversation with four senior experts on the future of the market and the forces that could reshape it.
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Insight
August 19, 2025
Climate risk at the property level – what insurers need to know
Ahead of our 24 September webinar, a new PriceHubble–MIAC Analytics study reveals that property-level climate risk modelling uncovers hidden exposures with subsidence and rising rebuild costs emerging as critical challenges UK insurers can’t afford to overlook.
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InsTech Podcast
August 17, 2025
Partners’ Chat – What the future holds for InsTech and beyond
In this milestone edition of Partners Chat, Robin and Matthew sit down for their first episode since InsTech's transition to new ownership.
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Video
August 14, 2025
The Future of Specialty Insurance – where will we be in 10 years time?
In this panel from InsTech's New York event, industry leaders from Google Cloud, Cytora, Concirrus and Insurance Thought Leadership share predictions on the future of the insurance model and how key parts of the value chain from underwriting to distribution are evolving.
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Insight
August 5, 2025
Fadata: Are UK insurers prepared to accommodate the increasing popularity of annuities?
The volatility of world markets can have repercussions for the UK insurance sector - insurers can help their customers to mitigate market risk and maximise retirement confidence through increased and relatable products. With a spotlight on how sensitive the market is as politics unpredictability injects instability, and as people face the reality of longer retirements, insurers can welcome the lucrative surge of annuity customers, but are they ready to deliver?
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InsTech Podcast
August 3, 2025
Adapting underwriting systems for a softening market
In this episode, Robin Merttens is joined once again by Dani Katz, Co-founder and Director of Optalitix, for a sharp analysis of what’s changed since their last conversation and why now really is the time to fix the roof.
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InsTech Podcast
July 20, 2025
Catastrophe models, claims tech and the power of platforms
In this episode, Matthew Grant speaks with Garret about what he’s learning, not just from running a technology platform, but from living through the very risks his business is built to address.
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InsTech Podcast
July 13, 2025
What’s blocking claims innovation?
In this episode, experts from EY, PwC, and Altus Consulting join Andrew Pedler (Reserv) to explore what’s holding back transformation in specialty claims, and what needs to change.
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Insight
July 10, 2025
DOCOsoft: How technology is transforming customer experience in the face of major insurance events
InsTech spoke with DOCOsoft CEO, Aidan O’Neill, to learn how its claims technology enabled insurers and reinsurers to respond faster and more transparently to the 2025 California wildfires and what it means for the future of customer experience.
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InsTech Podcast
June 22, 2025
AI hype vs reality in insurance – what really matters
In this episode, Robin Merttens speaks to Guillaume Bonnissent, CEO and founder of Quotech, a platform built specifically for underwriting teams. What emerges is a sharp portrait of a market in transition, one that’s slowly waking up to the need for class-specific tools, data-first workflows and AI that’s genuinely useful.
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InsTech Podcast
May 25, 2025
The beauty of technology is in the small things
In this episode, Robin Merttens is joined by Pravina Ladva, Group Chief Digital and Technology Officer at Swiss Re, to explore what it means to drive impact through innovation at scale.