Platforms and operations

The volatility of world markets can have repercussions for the UK insurance sector - insurers can help their customers to mitigate market risk and maximise retirement confidence through increased and relatable products. With a spotlight on how sensitive the market is as politics unpredictability injects instability, and as people face the reality of longer retirements, insurers can welcome the lucrative surge of annuity customers, but are they ready to deliver?

In this episode, Robin Merttens is joined once again by Dani Katz, Co-founder and Director of Optalitix, for a sharp analysis of what’s changed since their last conversation and why now really is the time to fix the roof.

In this episode, Matthew Grant speaks with Garret about what he’s learning, not just from running a technology platform, but from living through the very risks his business is built to address.

In this episode, experts from EY, PwC, and Altus Consulting join Andrew Pedler (Reserv) to explore what’s holding back transformation in specialty claims, and what needs to change.

InsTech spoke with DOCOsoft CEO, Aidan O’Neill, to learn how its claims technology enabled insurers and reinsurers to respond faster and more transparently to the 2025 California wildfires and what it means for the future of customer experience.

In this episode, Robin Merttens speaks to Guillaume Bonnissent, CEO and founder of Quotech, a platform built specifically for underwriting teams. What emerges is a sharp portrait of a market in transition, one that’s slowly waking up to the need for class-specific tools, data-first workflows and AI that’s genuinely useful.

In this episode, Robin Merttens is joined by Pravina Ladva, Group Chief Digital and Technology Officer at Swiss Re, to explore what it means to drive impact through innovation at scale.

This webinar explored how technologies like AI, process automation and business rules engine are not only reshaping how fraud is committed, but also how it’s detected and prevented. You also learnt why effective solutions don’t have to mean a complete system overhaul or significant investment.

In this episode, Robin Merttens is joined by Sasa Brcerevic, Head of Portfolio and Delegated Strategy at Aon, and Ed Howkins, Chief Growth Officer at Artificial Labs. Together, they explore the evolving dynamics of wholesale broking.

InsTech hosted a webinar with Nuix, a data intelligence software provider, to explore how insurers can effectively access, structure and manage their data, enabling AI tools to deliver accurate insights, improve decision-making, strengthen fraud detection and enhance operational efficiency.

Matthew Grant speaks with Matt McGrillis, Co-founder and Chief Product Officer at Send, to explore how the company’s underwriting workbench is embedding AI into core workflows to help underwriters write more business, more profitably.

In this webinar, we discussed how and where GenAI is being used in underwriting and provided helpful guidelines designed to optimise the impact and accuracy of GenAI outcomes.