Platforms and operations

Richard Gunn, President & CRO at hyperexponential, joins Matthew Grant to discuss the company's UK-to-US expansion and evolution into a decision infrastructure provider. He shares insights on winning American clients, navigating cultural differences, and how AI is reshaping underwriting.

Jaime Esteban Molina explores how insurance is shifting from opaque "black box" systems to transparent "white box" models. He explains why embedded insurance alone isn't enough, and how next-generation platforms enable the configurability, speed and openness insurers need to thrive in today's ecosystem-driven marketplace.

In this episode, Robin Merttens is joined by Tim Hardcastle, CEO and Co-founder of INSTANDA, to reflect on what it takes to turn a contrarian vision into a global insurtech platform and what the next decade of innovation might look like.

In this episode, Robin Merttens sits down with Haris Khan and Arved Pohlabeln, co-founders of Novee, to unpack what’s broken in specialty underwriting — and how AI is finally in a position to fix it.

InsTech hosted a webinar with DXC and ServiceNow for a discussion on how smaller and mid-sized brokers can embrace digital-first solutions to stay competitive. Our panel explored Blueprint Two, DORA and the role of AI, while showcasing affordable tools like Assure Broking Essentials.

Bordereaux reporting remains a major drag on the delegated authority market, with manual, inconsistent processes delaying data, restricting capital flow and undermining trust across MGAs, carriers and reinsurers. The solution lies in real-time, automated data infrastructure that transforms fragmented reporting into a connected, transparent and scalable system. In conversation with Scott Quiana, CEO of Noldor, we discuss how the company is building infrastructure to remove bottlenecks, restore confidence and enable the program insurance market to grow with greater speed and precision.

In this episode, Robin Merttens is joined by Julian Schoemig, CEO and Co-founder of Diesta, to explore why payments and settlements remain one of the insurance industry’s biggest unsolved problems, and what it will take to fix them.

InsTech hosted a webinar with OIP Insurtech, joined by speakers from Google, HDI Global and WTW, highlighting how Agentic AI is redefining underwriting and operational workflows, clarifying where it delivers the greatest value in complex, context-dependent processes and helping insurers move from theoretical understanding to practical, real-world implementation.

In this episode, Matthew is joined once again by Richard Hartley to reflect on a major milestone in Cytora’s journey: its acquisition by US-based Applied Systems.

InsTech hosted a webinar with Insurants and MSIG, showcasing how digitising Schedules of Values and restructuring the submission workflow improved quote accuracy, reduced rekeying, sped up turnaround times and laid the foundation for MSIG’s broader digital roadmap.

On 7 May 2025, InsTech hosted an evening event on claims automation in specialty insurance – tackling the myths, showcasing real-world adoption and exploring the role of AI. Speakers included carriers, Lloyd’s representatives and technology firms, alongside pitches from four early-stage innovators.

Robin Merttens speaks with Chris Quirk, VP and General Manager at Insurity, to unpack the drivers behind the company’s international expansion and what it signals for the wider market.