Process Automation

In this episode, Matthew is joined once again by Richard Hartley to reflect on a major milestone in Cytora’s journey: its acquisition by US-based Applied Systems.

InsTech hosted a webinar with Insurants and MSIG, showcasing how digitising Schedules of Values and restructuring the submission workflow improved quote accuracy, reduced rekeying, sped up turnaround times and laid the foundation for MSIG’s broader digital roadmap.

On 7 May 2025, InsTech hosted an evening event on claims automation in specialty insurance – tackling the myths, showcasing real-world adoption and exploring the role of AI. Speakers included carriers, Lloyd’s representatives and technology firms, alongside pitches from four early-stage innovators.

In this milestone edition of Partners Chat, Robin and Matthew sit down for their first episode since InsTech's transition to new ownership.

In this panel from InsTech's New York event, industry leaders from Google Cloud, Cytora, Concirrus and Insurance Thought Leadership share predictions on the future of the insurance model and how key parts of the value chain from underwriting to distribution are evolving.

The volatility of world markets can have repercussions for the UK insurance sector - insurers can help their customers to mitigate market risk and maximise retirement confidence through increased and relatable products. With a spotlight on how sensitive the market is as politics unpredictability injects instability, and as people face the reality of longer retirements, insurers can welcome the lucrative surge of annuity customers, but are they ready to deliver?

In this episode, Robin Merttens is joined once again by Dani Katz, Co-founder and Director of Optalitix, for a sharp analysis of what’s changed since their last conversation and why now really is the time to fix the roof.

InsTech spoke with DOCOsoft CEO, Aidan O’Neill, to learn how its claims technology enabled insurers and reinsurers to respond faster and more transparently to the 2025 California wildfires and what it means for the future of customer experience.

In this episode, Robin Merttens speaks to Guillaume Bonnissent, CEO and founder of Quotech, a platform built specifically for underwriting teams. What emerges is a sharp portrait of a market in transition, one that’s slowly waking up to the need for class-specific tools, data-first workflows and AI that’s genuinely useful.

In this episode, Robin Merttens is joined by Pravina Ladva, Group Chief Digital and Technology Officer at Swiss Re, to explore what it means to drive impact through innovation at scale.

In this episode, Robin Merttens is joined by Sasa Brcerevic, Head of Portfolio and Delegated Strategy at Aon, and Ed Howkins, Chief Growth Officer at Artificial Labs. Together, they explore the evolving dynamics of wholesale broking.

Matthew Grant speaks with Matt McGrillis, Co-founder and Chief Product Officer at Send, to explore how the company’s underwriting workbench is embedding AI into core workflows to help underwriters write more business, more profitably.