Process Automation

The volatility of world markets can have repercussions for the UK insurance sector - insurers can help their customers to mitigate market risk and maximise retirement confidence through increased and relatable products. With a spotlight on how sensitive the market is as politics unpredictability injects instability, and as people face the reality of longer retirements, insurers can welcome the lucrative surge of annuity customers, but are they ready to deliver?

In this episode, Robin Merttens is joined once again by Dani Katz, Co-founder and Director of Optalitix, for a sharp analysis of what’s changed since their last conversation and why now really is the time to fix the roof.

InsTech spoke with DOCOsoft CEO, Aidan O’Neill, to learn how its claims technology enabled insurers and reinsurers to respond faster and more transparently to the 2025 California wildfires and what it means for the future of customer experience.

In this episode, Robin Merttens speaks to Guillaume Bonnissent, CEO and founder of Quotech, a platform built specifically for underwriting teams. What emerges is a sharp portrait of a market in transition, one that’s slowly waking up to the need for class-specific tools, data-first workflows and AI that’s genuinely useful.

In this episode, Robin Merttens is joined by Pravina Ladva, Group Chief Digital and Technology Officer at Swiss Re, to explore what it means to drive impact through innovation at scale.

In this episode, Robin Merttens is joined by Sasa Brcerevic, Head of Portfolio and Delegated Strategy at Aon, and Ed Howkins, Chief Growth Officer at Artificial Labs. Together, they explore the evolving dynamics of wholesale broking.

Matthew Grant speaks with Matt McGrillis, Co-founder and Chief Product Officer at Send, to explore how the company’s underwriting workbench is embedding AI into core workflows to help underwriters write more business, more profitably.

In this webinar, we discussed how and where GenAI is being used in underwriting and provided helpful guidelines designed to optimise the impact and accuracy of GenAI outcomes.

What defines a trend? Community shapes the zeitgeist, and at InsTech we sit at the heart of what's happening in the insurance network. So what do we see capturing your interest as a defining trend in the industry?

InsTech spoke with Nuix, specialists in analysing unstructured data, to learn how they’re helping insurers unlock the full value of their data in the evolving AI landscape.

In this episode, Matthew Grant sits down with Nigel Walsh, newly appointed at ServiceNow, to discuss how AI, digital agents and workflow automation are reshaping insurance.

InsTech recently sat down with Scrub AI's Co-founder, Nicola Turner, to discuss how its AI-driven data cleansing solutions are transforming delegated authority data, improving accuracy and reducing manual processing inefficiencies for insurers.