Claims automation in specialty insurance: lessons from early adopters
As insurers and MGAs push for greater efficiency in claims handling, automation is starting to prove its value in specialty lines. In this panel, industry experts share how claims platforms are being implemented, what results are being delivered and what challenges remain.
Panelists include:
• Jon Mitchell, COO, RDT
• Tom Burroughs, CTO, Synergy Cloud
• Moderator: Robin Merttens, Executive Chairman, InsTech
Key topics covered:
• What a claims automation platform actually does
• Early results from adoption in specialty claims
• Lessons from motor and property insurance
• AI vs human-in-the-loop: finding the right balance
• Moving beyond legacy tech with iterative rollout
• The real drivers behind automation uptake
• What success looks like for insurers and MGAs
