About this webinar
The technology driving claims transformation has evolved from theory into a powerful, proven practice – moving from exploring what’s possible to navigating how best to implement it. For many claims leaders in the specialty market, introducing new claims technology represents their first major transformation initiative. Selecting the right tech is only one aspect of the journey they’re embarking on. Successful implementation depends on having a clear roadmap, a well-informed pragmatic understanding, and strong leadership alignment.
On 5 November, InsTech hosted a webinar in partnership with DOCOsoft, which explored a series of approaches to planning and delivering a successful claims management system implementation in the Lloyd’s and London Market.
Drawing on real-world experience, including insights from a rollout with Atrium Underwriters, the discussion focused on how to align stakeholders, establish robust governance, and manage both the operational and the people aspects of change. Attendees came away with a realistic view of what makes implementations succeed or fail in a complex, high-stakes environment.
Our live attendees also has the opportunity to share their perspectives through a live audience poll, as we explored where you see the biggest challenges in claims system implementations today.
In this webinar, our panel discussed:
- How to ensure implementation success from day one through strong governance, clear ownership and dedicated delivery leadership
- Why understanding the full scope of organisational change is critical to landing implementation effectively
- How to balance the risks and rewards of upgrading to avoid operational debt and maximise long-term benefit
- What it takes to manage the people side of change and drive genuine adoption across teams
- Why engineering quality determines rollout experience, system stability and long-term scalability
- How to reduce the resource burden on claims and operations teams through smarter delivery models
In collaboration with:
Speakers
Jo Shaw
Programme Delivery Manager
Kim-Anh Nguyen
Senior Project Manager
Andrew Johnson
Claims Operations
