From pilot to production: automating London Market workflows

About this event
Most firms in the London Market have identified the workflows ripe for automation  submissions intake, claims triage, bordereaux management, and post-bind processing. There is no shortage of companies that have moved beyond theory to run pilots and PoCs.

The biggest and hardest step is moving from trialling to production. Long integration timelines, legacy system constraints, governance requirements, and the apathy of change fatigue mean that implementation backlogs keep growing, even as cost and competitive pressures continue to build.

This networking evening, in partnership with Unitary, brought together operations, technology, and underwriting leadership to explore what practical, fast-tracked implementation of automation capabilities involves – drawing on real delivery experience from across the London and specialty insurance markets.

Key discussion topics included:

Which workflows to start with
Ways to implement and automate in weeks
Identifying the right starting points
Deploying virtual agents into live operational environments
Achieving speed without creating new dependencies or accumulating technical debt
Measuring the impact on cost, processing time, and accuracy