About this webinar
Following Datos Insights’ acquisition of InsTech, this webinar marks an early opportunity to bring Datos’ research-led perspective to the InsTech community.
While the research is grounded in global P&C markets, the themes are directly relevant to Lloyd’s and London Market participants, offering a practical lens on how specialty insurers can approach modernising underwriting, claims and operational oversight.
Property and casualty insurers are approaching a structural inflection point. The traditional model, built around monolithic core systems and linear processes, is increasingly misaligned with the demands of today’s market. Rising complexity, tighter margins and accelerating technology change are forcing carriers to rethink how they modernise without disrupting day-to-day operations.
By 2026, transformation is no longer defined by large, single-system replacements. Instead, leading carriers are moving towards intelligent workflows, modular architectures and governed uses of agentic AI. The focus has shifted to building flexible, composable ecosystems that allow continuous improvement while underwriting, claims and servicing continue at pace.
In this webinar, analysts from Datos Insights will outline the key trends shaping property and casualty insurance over the year ahead.
Key themes the webinar will cover include:
- Agentic AI and governed autonomy across the value chain
AI is evolving beyond task-level assistance to orchestrate workflows, route decisions and coordinate actions across underwriting, claims and customer service. This raises new questions around governance, transparency and accountability. - Intelligent workbenches as the new operating layer
Modern underwriting and claims workbenches are becoming the primary interface for users – unifying data, analytics, automation and workflow without waiting for full core replacement. - The rise of modular core architectures (“skinny PAS”)
Carriers are decoupling functions such as rating, billing, document management and workflow, assembling best-in-class ecosystems that reduce transformation risk and accelerate change. - Unstructured content as a strategic asset
Submissions, adjuster notes, images and claims documents are increasingly treated as AI-ready inputs. Investment in content intelligence and IDP is unlocking insight previously trapped in unstructured data. - Delivering AI value while core modernisation continues
Many carriers are running tightly scoped pilots that demonstrate ROI in weeks, not years – delivering immediate benefits alongside multi-year system transformations.
This webinar is for InsTech members and London Market professionals, including managing agents, specialty carriers, reinsurers, brokers and operations or technology leaders, who want to understand where insurance operating models are heading and how global P&C trends translate into practical implications for complex and specialty lines.
Interested in joining the discussion? Register to attend the webinar.
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