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Collaborating in Claims to Deliver Quality Digital Customer Experience

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Thursday, March 10, 2022

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Continuing to improve the quality in the settlement of claims is a major focus for insurers, the supply chain and supporting technology providers.

Property claims are amongst the most complex claims instigating a more emotive customer experience. With many different parties involved, multi-tiered supply chains and a broad range of events to be covered, delivering quality requires collaboration as well as innovative and effective technology.

Successful applications of new digital technology are starting to deliver dramatic improvements in property claims management. This Live Chat looks under the covers to explore examples of value being delivered to major insurers today in this space.

Hosted by Matthew Grant, Partner at InsTech London, the speakers include:

  • Richard Forsyth, Senior Sales Director, UK & Northern Europe, SightCall
  • Michael Porter, Senior Vice President International, CoreLogic Protect
  • Ian Marsh, Head of Property Claims, SAGA Group (AICL)

Continuing Professional Development – Learning Objectives

InsTech London is accredited by The Chartered Insurance Institute (CII). By watching an InsTech London Live Chat, you can claim up to 0.5 CPD hours towards the CII member CPD scheme.

Let us know you attended the event by emailing [email protected] and if your organisation is a member of InsTech London, you will receive a quarterly summary of the CPD hours you have earned.

For CPD purposes, the Learning Objectives for this live chat are:

  • List examples of successful technology applications improving the property claims experience for customers
  • Describe how parties operating in the property claims space can improve their claims settlement quality through effective collaboration
  • Articulate why improving quality of customer experience in property claims management is a priority for many insurers

Please take a minute to fill in this short CPD feedback form and let us know what you thought of this event.