About this event
The drive for greater efficiency in the handling and resolution of specialty claims means that insurers and MGAs are increasingly assessing where technology has a role to play. A key part of the future tool set will be ‘claims automation platforms.’ What are they, how are they implemented and what do they provide?
InsTech’s May Evening Event was be dedicated to the growing significance of claims automation and adoption, particularly setting the record straight on the widely held belief that automation has no place in specialty insurance. We heard from platform providers and early adopters alike, focusing on their experiences of implementing automated processes and the benefits being achieved.
Sponsored by RDT and Synergy Cloud, our programme covered what we can learn from automation currently in the motor and property spaces, and as always, an insight into the motivations and ambitions of those early adopters.
The topics we covered in this event include:
- What is a “claims automation platform” and what does it do?
- How are they being applied in specialty insurance?
- What is driving adoption?
- How to make the investment case
- Hear from some early adopters on their experience of implementing and the benefits being achieved
- What can specialty insurers learn from time and money invested in claims automation in the motor and property space?
- The role of AI, where it will be trusted and for what
- Innovation pitch slots – we will hear from some early stage companies innovating in specialty claims space.
Download photos from the event:
Programme
4:30 pm - 5:00 pm
Arrival and registration
5:00 pm - 5:05 pm
Welcome and housekeeping
5:05 pm - 5:15 pm
Meet the sponsors
- Tom Burroughs, CTO, Synergy Cloud
- Jon Mitchell, COO, RDT
- Moderated by Robin Merttens, Executive Chairman, InsTech
5:15 pm - 5:35 pm
Protecting the brand promise: how technology enhances the claims experience
- Scott McKenna, Founder / Director, careless™ insurance
- Tom Burroughs, CTO, Synergy Cloud
- Moderated by Robin Merttens, Executive Chairman, InsTech
5:35 pm - 5:45 pm
Claims transformation unlocked: lessons from motor & home insurance for specialty markets
- Patrick Hayward, Claims Lead, Altus Consulting
- Chris Payne, Partner, EY
- Andy Stevenson, Consultant Director, PwC
- Moderated by Andrew Pedler, Vice President, Reserv
5:45 pm - 6:15 pm
Networking break
6:15 pm - 6:35 pm
Solving claims complexity: the ACE advantage
- Joe O’Connor, Deputy CEO, RDT
- Justin Murphy, CEO, HIBRiD
- Jonathan Brown, Head of Claims Systems, Development and Delivery, Somerset Bridge Group
- Moderated by Matthew Grant, CEO, InsTech
6:35 pm - 6:50 pm
How automation is shaping the future of claims in the Lloyd's and London market
- Aidan O’Neill, Founder & CEO, DOCOsoft
- Simon White, Chief Claims Officer, Apollo
- Zoe Woods, Claims Improvement Manager, Lloyd’s
- Moderated by Matthew Grant, CEO, InsTech
6:50 pm - 7:10 pm
Innovation pitch slots
- Hannah Gormley, Chief of Staff, OpenOrigins
- Charles Calzia, Founder, Quarto AI
- Jack Miller, Co-founder & CEO, nettle
- Alex Dabell, Founder, Morph Cloud
- Moderated by Robin Merttens, Executive Chairman, InsTech
7:10 pm - 7:45 pm
Networking bar and pizza
7:45 pm
Finish
In collaboration with:
Speakers
Tom Burroughs
CTO
Jon Mitchell
COO
Zoe Woods
Claims Improvement Manager
Scott McKenna
Founder / Director
Patrick Hayward
Claims Lead
Chris Payne
Partner
Hannah Gormley
Chief of Staff
Andrew Pedler
Vice President
Joe O’Connor
Deputy CEO
Justin Murphy
CEO
Jonathan Brown
Head of Claims Systems, Development and Delivery
Aidan O’Neill
Founder & CEO
Simon White
Chief Claims Officer
Charles Calzia
Founder
Jack Miller
Co-founder & CEO
Alex Dabell
Founder
Continuing Professional Development
This InsTech Evening Event is accredited by the Chartered Insurance Institute (CII). By attending, you can claim up to 1.5 hours towards your CPD scheme.
If your organisation is a Corporate Member of InsTech and you would like to start receiving a quarterly summary of the CPD hours you have earned through InsTech, then please let us know by emailing cpd@instech.co.
The Learning Objectives for this event were:
- Describe what claims automation platforms are, how they function, and their role in improving efficiency within specialty insurance
- Explain the key drivers behind the adoption of claims automation, including lessons learned from the motor and property sectors
- Identify the benefits and challenges of implementing automation in specialty claims, including insights from early adopters
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CII CPD accreditation demonstrates the quality of the learning of this InsTech event and confirms it meets CII CPD scheme requirements.
