Claims 2.0: How tech-led ecosystems are driving better claims outcomes

About the event:

Legacy claims systems weren’t built for the connected, fast-moving world insurers now operate in. Processes are mostly manual, technology stacks are fragmented and valuable data remains locked in static formats.

But that’s starting to change. With London Market participants under pressure to modernise, digital claims ecosystems are moving from concept to core strategy. So far so good, but how do you cost-effectively escape the limitations of legacy claims systems to create a digital first landscape or navigate the complexities of integrating diverse tech vendors into a unified claims ecosystem?

Our networking event, in partnership with Reserv and Guidewire, explored ecosystem-based claims models, where the market is now, where it is heading, and the vendor landscape. It also considered other factors such as outsourcing, where automation works best and levels of human judgement intervention.

Those who joined us on 8 October for an evening of networking and discussion, hosted by Robin Merttens, heared from a panel of experts, including Jamie McDonnell (Guidewire), Andrew Pedler (Reserv), and a joint client, who shared practical experience of claims transformation in action.

Key topics our panel discussed included:

• What does the ideal modern digital claims ecosystem look like and how can insurers begin building it?
• How can organisations shift from traditional document-based claims handling to a more efficient, data-driven approach?
• What is the right balance between automation and human oversight in complex claims processing, and how can it be achieved?
• Why is ecosystem thinking the future of claims, and where are current systems and models falling short?
• How are the leading players in the London Market overcoming legacy systems to drive claims innovation?
• What key lessons can we learn from the London Market’s ongoing transformation journey and how can we apply them?