The future of insurance will be orchestrated, not built

About this event

The insurance industry’s enthusiasm for AI is no longer theoretical. We have seen increasingly in the past year that insurers are keen to take advantage of agentic AI point solutions, deploying hundreds (or thousands) of AI models, agents and workflows across their organizations.

But scale introduces a new problem.

With an influx of transformative tools on the market, AI integrations can risk being deployed in silos: a claims bot here, an underwriting model there. Governance often becomes an afterthought until something breaks in unexplainable decisions, unchecked model drift or shadow AI. This fragmented oversight erodes trust. Furthermore, after adoption leaders struggle to quantify value, prioritize use cases or align investment to prove measurable outcomes.

So, how do we avoid this very modern problem to reach enterprise-scale deployment with a clear, structural architecture?

The next competitive advantage will come from orchestration – a structural layer that connects systems, aligns workflows and creates tangible decision coherence across the enterprise.

In New York, InsTech will bring together ServiceNow, INSTANDA, Concirrus and Naitiv to explore what this orchestration layer looks like in practice and how insurers can move from pilot to production without rebuilding their businesses from scratch.

In this event we will touch on:

• Why cross-functional coordination creates more value than isolated AI point solutions.
• The benefits of a core orchestration layer spanning policy, claims and finance to enable integration without whole system replacement.
• How composable, no-code platforms accelerate modernization while preserving underwriting and claims expertise.
• Why incremental transformation is more effective than large-scale rebuild programs.
• The case for a centralized governance hub such as ServiceNow’s AI Control Tower in providing visibility, explainability, compliance mapping and lifecycle management across AI systems.
• The skills and delivery capabilities required to implement orchestration successfully in regulated insurance environments.

Our sponsors will all delve into their overarching solutions:

• ServiceNow will outline the business case for enterprise AI governance through its AI Control Tower: a centralized oversight layer providing model inventory, fairness auditing, explainability, drift detection and regulatory mapping.
• As a delivery partner, Naitiv will address the implementation reality: from architecture and platform expertise to integrating legacy systems and aligning customer and employee workflows.
• INSTANDA will explore how a modern, AI enabled composable policy administration platform is enabling clients like Private Client Select (PCS) to transform underwriting and service quality in its ultra-high-net-worth portfolio.
• Concirrus will examine how technology can enhance underwriting work, how underwriting roles are evolving in this new AI enabled world, what should remain human-led, and what foundations need to be in place to support more confident, connected underwriting decisions.

The future will not be built system by system. It will be conducted and orchestrated.