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Process Automation

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Podcast
April 26, 2026
What’s changed? Why AI is moving from experimentation to execution
In this episode, Robin Merttens is joined by Max Richter, EMEA CEO and Global Growth Leader at the mea Platform, to explore why AI in insurance is finally moving from theory into real operational impact.
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Podcast
April 5, 2026
From black holes to bordereaux: building AI agents for insurance
In this episode, Robin Merttens speaks with Sasha Haco, CEO and co-founder of Unitary, about how AI is being applied in practical, high-impact ways across insurance operations.
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Podcast
January 11, 2026
Bringing the joy back to underwriting
In this episode, Robin Merttens is joined by Andy Yeoman, CEO of Concirrus, to unpack how a key player in marine insurance tech has reinvented itself as a core platform provider for the specialty market, and what that transformation says about where the industry is heading.
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Podcast
December 7, 2025
Reinventing risk engineering with AI
In this episode, Robin Merttens is joined by Jack Miller, CEO and Co-founder of nettle, to explore how generative AI is being applied to one of insurance’s most complex and resource-constrained challenges: risk engineering.
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Insight
November 28, 2025
Seizing the white box opportunity to thrive in an embedded insurance world
Jaime Esteban Molina explores how insurance is shifting from opaque "black box" systems to transparent "white box" models. He explains why embedded insurance alone isn't enough, and how next-generation platforms enable the configurability, speed and openness insurers need to thrive in today's ecosystem-driven marketplace.
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Podcast
November 23, 2025
What it really takes to change insurance from the inside out
In this episode, Robin Merttens is joined by Tim Hardcastle, CEO and Co-founder of INSTANDA, to reflect on what it takes to turn a contrarian vision into a global insurtech platform and what the next decade of innovation might look like.
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Video
November 13, 2025
Jump Light Years: To digital broking and beyond
InsTech hosted a webinar with DXC and ServiceNow for a discussion on how smaller and mid-sized brokers can embrace digital-first solutions to stay competitive. Our panel explored Blueprint Two, DORA and the role of AI, while showcasing affordable tools like Assure Broking Essentials.
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Podcast
October 12, 2025
Why insurance still struggles to move money
In this episode, Robin Merttens is joined by Julian Schoemig, CEO and Co-founder of Diesta, to explore why payments and settlements remain one of the insurance industry’s biggest unsolved problems, and what it will take to fix them.
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Video
October 9, 2025
Agentic AI – friend not foe
InsTech hosted a webinar with OIP Insurtech, joined by speakers from Google, HDI Global and WTW, highlighting how Agentic AI is redefining underwriting and operational workflows, clarifying where it delivers the greatest value in complex, context-dependent processes and helping insurers move from theoretical understanding to practical, real-world implementation.
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Podcast
September 21, 2025
Transforming risk in insurance: lessons from Cytora’s journey
In this episode, Matthew is joined once again by Richard Hartley to reflect on a major milestone in Cytora’s journey: its acquisition by US-based Applied Systems.
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Video
September 15, 2025
Fixing the friction – delivering speed to quote with MSIG Europe and Insurants AI
InsTech hosted a webinar with Insurants and MSIG, showcasing how digitising Schedules of Values and restructuring the submission workflow improved quote accuracy, reduced rekeying, sped up turnaround times and laid the foundation for MSIG’s broader digital roadmap.
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Insight
September 9, 2025
Specialty claims are ready for automation – here’s why
On 7 May 2025, InsTech hosted an evening event on claims automation in specialty insurance – tackling the myths, showcasing real-world adoption and exploring the role of AI. Speakers included carriers, Lloyd’s representatives and technology firms, alongside pitches from four early-stage innovators.