I think there has been very steady and admirable progress. People realized that customers want speed and we can actually handle claims faster and more efficiently. It just has not been the Big Bang sort of approach that some people were thinking of when I got involved 10 – 11 years ago.
Introduction
Joining Insurance Thought Leadership over 10 years ago, Paul Carroll’s motivation was his belief that of four areas yet to be disrupted by digital innovation, insurance was one of them.
This week Matthew Grant caught up with Paul Carroll to ask after 11 years of looking at insurance, how are insurers doing with technology?
Key Talking Points
- Looking back, we predicted greater disruption: the fault of regulation and risk capital
- The industry metabolism and its speed
- Dinner with Bill Gates
- When looking at insurance, are there disruptors equivalent to Microsoft?
- The birth of catastrophe modelling after Hurricane Arthur in ‘92
- The ‘Trough of Disillusionment’
- The rise of the platform
- The Laws of Zero
- How has the way we consume information digitally changed?
If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Leave us a message
Want to leave a message for Matthew or the InsTech team? Drop us a voicemail with questions for guests or hosts, ideas for next episodes or just general musings!
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
- Specify why the creation of the ‘platform’ is significant in insurance
- Identify why we had once predicted there would be greater disruption in insurance
- Summarise what the ‘Laws of Zero’ are and why are they relevant to insurance
If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
