Discover what happens when insurance meets Agentic AI
InsTech’s new Agentic AI half day event in partnership with AI Risk
Agentic AI is one of the most significant technological inflection points facing insurance today. It promises not just automation but autonomous decision-making. While insurers have experimented with automation and machine learning for years, no carrier has yet deployed Agentic AI at scale. This absence of proven adoption creates a unique moment: curiosity is high but so is uncertainty.
Our upcoming Half Day event – created in partnership with experts AI Risk – convenes decision-makers across insurance and technology to assess where we are now, what’s real and what comes next. We will take a macro view of Agentic AI across the sector, mapping the landscape and exploring the AI architecture needed to implement it within your organisation. This is a unique opportunity to discover the industry at a glance.
For the C-suite, however, this is a crossroad. CIOs are being asked by their boards whether Agentic AI is truly transformational or just another over-hyped wave. If the technology lives up to its promise, the competitive advantage for early movers could be profound. Our event will be a forum for candid CIO perspectives and an opportunity to hear directly from insurers about where they are placing their bets.
Additionally, for the insurance sector, Agentic AI is not merely a technology risk, it is also a rising market opportunity. Just as cyber became one of the fastest-growing lines once it was insurable, so too could Agentic AI risk develop into a major new premium pool. Understanding, quantifying and underwriting these risks will be essential to enabling the wider adoption of autonomous systems.
This is a rare chance to step back, take stock and shape the industry response to a technology that could redefine underwriting, distribution and risk itself. The conversations and decisions made now will determine who thrives and who is left behind in the next wave of insurance innovation.
Robin Merttens, Executive Chairman and Co-founder
Latest event updates!
Momentum is building. We’ve passed 300 registrations. With a 350-person cap, remaining seats will go quickly.
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300+ registrations and counting. 60% of attendees are from insurers, brokers and MGAs. Limited places remain.
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Breakouts confirmed. Sessions with Artificial, Unitary, ServiceNow, Indico Data, Send, and V7.
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Networking goes live next week. Our mobile app launches so you can browse the delegate list and pre-book meetings.
- Want a sneak peek? Get a glimpse of the key themes and hot topics in Robin’s pre-event predictions and preread.
Key themes
Benchmarking the industry’s AI readiness
AI adoption in insurance has moved at lightning speed, but there’s been little industry-wide benchmarking. This theme frames the event as a chance for leaders to compare notes, understand where peers stand and get a realistic view of progress across underwriting, claims and operations.
Critical decisions at the crossroads
Senior executives face a pivotal choice: go “all in” on Agentic AI and secure funding for major investment, or hold back until the hype clears. This theme explores how C-suite leaders are thinking through adoption strategies, board buy-in, risk appetite and timing.
A new market for insurers: risk, liability & opportunity
Agentic AI introduces entirely new categories of risk. This theme covers how insurers can assess, price and enable safe adoption and subsequently create a significant new line of business.
Defining success: building the right architecture
Point solutions and quick pilots won’t be enough for enterprise-scale adoption. Sessions under this theme will focus on how to design a future-proof architecture, integrate with legacy systems and implement guardrails to support AI safely and strategically.
Learning from tech leaders & future-gazing
The event will gather top CIOs, CTOs and digital heads to share their thinking, blueprints and early experiences. Interactive polls and open discussions will help the audience gauge sentiment, predict how jobs and operations will evolve, and explore what a truly AI-enabled insurer could look like in five years.
Meet Our Confirmed Speakers
Hear directly from senior insurance and technology leaders who are shaping how Agentic AI will transform underwriting, claims and risk across the market.
Why this is a must-attend event
Focused education on what matters
We go beyond hype and headlines to deliver practical, relevant insight. You will gain a clear understanding of the trends reshaping insurance and how they will affect your business.
Breakout tracks for every priority
Our dedicated breakout streams allow you to choose the themes that matter most to you – from technology architecture and risk strategy to implementation best practices and future market opportunities. Each session is designed to deliver takeaways that you can apply immediately.
Networking that works
We understand that meaningful connections don’t happen by accident. Our curated networking sessions, regular breaks and closing drinks reception create natural opportunities to connect with peers, partners, and potential collaborators. A dedicated event app and onsite support will make it easier than ever to expand your network.
See the technology in action
Explore an exhibition of industry-leading solutions and meet the teams behind the platforms transforming underwriting, claims and distribution. This is your chance to see what’s possible, ask questions, and find the right partners for your business.
Powered by InsTech: community and insights
As part of the InsTech community, this event is more than just a conference. It’s a chance to tap into our extensive network, gain insights from other expert members and maintain your learning and development throughout the year with our regular events, podcasts and webinars.
Meet those curious about the growth of Agentic AI
Powered by InsTech: community and insights
As part of the InsTech community, this event is more than just a conference. It’s a chance to tap into our extensive network, gain insights from other expert members and maintain your learning and development throughout the year with our regular events, podcasts and webinars.
CodeNode, London, EC2M
A purpose built venue for tech and innovation
CodeNode sits at the centre of London’s tech and financial districts. Designed with learning and collaboration in mind, the venue features a spacious main auditorium, flexible breakout rooms for focused sessions, and generous networking areas that make it easy to connect throughout the day.
Nearest Tube: Moorgate. Nearest Overground: Liverpool Street.
Plenary
1:00 pm – 3:15 pm
1:00 pm - 1:40 pm
Registration & networking lunch
Grab a sandwich and a cuppa, explore our exhibition zone and start connecting. You’ll get to see Agentic AI in action and chat with innovators building the next wave of InsurTech.
1:40 pm - 1:45 pm
Welcome
Robin Merttens, Executive Chairman, InsTech
1:45 pm - 2:10 pm
Keynote: The Agentic Revolution
From automation to autonomy: why Agentic AI will reshape insurance
- What sets agentic AI apart from current AI activity?
- Why insurance is uniquely positioned to benefit
- The competitive advantage window: first-mover benefits vs. waiting costs
- Real-world deployment examples of agentic teams in action
- Where to play and how to win: use cases, strategy and execution
Simon Torrance, Founder & CEO, AI Risk
2:10 pm - 2:25 pm
Where is the industry today? - AI benchmarking
Alexandra will reveal the findings from the first-ever Insurance AI Index, benchmarking 30 global insurers across talent, innovation, leadership and transparency.
Key insights include:
- Scoring methodology and headline results, including the 4x performance gap between leaders and laggards
- Analysis of 400+ documented AI use cases, with claims automation dominating (47% of deployments)
- The concentration of AI talent in top firms, and what that means for laggards
- ROI challenge, as only 12 of 30 insurers disclose tangible outcomes
- Strategic implications for capability gaps, investment priorities, and positioning for an autonomous AI workforce
Alexandra Mousavizadeh, Co-CEO and Co-Founder, Evident Insights
2:25 pm - 2:55 pm
Where is the industry today? - a view from the C-suite
How are senior leaders approaching the emergence of agentic AI? This panel will explore:
- Game-changer or over-hyped technology?
- Leveraging agentic AI for genuine competitive advantage
- How bold to be – incremental vs. transformational approaches
- Building the business case and deciding how much to invest
- Finding and retaining the right partners and vendors
- Audience Q&A
Dr. Thomas Kuhnt, Member of the Executive Board, HDI Global SE
Ed Ackerman, Chief Customer Officer, Qover
Vincent De Ponthaud, Group Head of Software & Artificial Intelligence Engineering, AXA
Moderated by Robin Merttens, Executive Chairman, InsTech
2:55 pm - 3:05 pm
Edinburgh Futures Institute - creating a new kind of assurance & insurance framework for AI-related risks
Autonomous AI systems create correlated, high-stakes risks that traditional insurance isn’t designed for. The AI²: Assurance & Insurance for Artificial Intelligence project (Edinburgh, Oxford, Warwick & AXA, supported by UK Research and Innovation under the Prosperity Partnership programme) is building the foundations for new solutions.
The research focuses on three key areas:
- AI risk assessment – frameworks to identify and quantify emerging risks
- Risk mitigation – security standards and best practices for AI
- Insurance innovation – new models such as parametric triggers and performance-based premiums to incentivise safer AI
Tobi Schneider, Sector Engagement Lead for Financial Services & FinTech, Edinburgh Futures Institute
Moderated by Robin Merttens, Executive Chairman, InsTech
Breakout and networking sessions
Spend the afternoon moving between two rounds of three parallel breakouts: first small-group workshops, then live demo sessions, punctuated by a coffee and networking break to connect and explore partner exhibits.
3:15 pm - 3:45 pm
A1: The future of agentic communication in specialty insurance
This session explores how agents will transform broker-underwriter collaboration, enabling faster, decision-ready underwriting and placement in specialty insurance. Discover the inevitable shift toward agentic communication in the sector, and why Artificial’s domain expertise and connected network approach make it ideally positioned to lead this evolution – reshaping how information flows, decisions are made and partnerships operate in the market.
David King, Co-Founder and Co-CEO, Artificial
Georgie Simister, Commercial Partnerships Lead, Artificial
Alexis Renaudin, Head of Data and AI, Artificial
3:15 pm - 3:45 pm
A2: Why the future of insurance automation isn’t (just) AI agents
AI agents are everywhere and vendors promise they will revolutionize insurance operations. But can they be trusted with workflows that demand human-level accuracy?
In this fast-paced, interactive session, you’ll learn:
- What AI agents really are – and where they’re genuinely useful
- Why their probabilistic nature brings risk for regulated industries
- How some leading insurance companies are taking a different approach: combining generative AI with traditional software to unlock powerful, reliable automation
You’ll get hands-on with real insurance workflows, map which steps require reasoning versus reliability and look at case studies showing how this approach is already delivering impact for users today.
Join for a practical, hype-free guide to building robust, risk-free automation at scale.
Sasha Haco, Co-founder and CEO, Unitary
Kitty Sadler, VP Product, Unitary
3:15 pm - 3:45 pm
A3: How to accelerate AI adoption and maintain resilience
AI has the potential to transform every part of an organisation, but scaling it responsibly requires more than just the right technology. In this session, ServiceNow will explore how organisations can accelerate AI adoption while ensuring it’s done safely, ethically, and with lasting business resilience.
We’ll discuss how to build trust across your workforce and customer base, establish strong governance and data foundations, and align AI initiatives to real business outcomes. You’ll gain practical insights on how to move from experimentation to enterprise-wide adoption, driving efficiency, innovation, and confidence in the age of intelligent automation.
Anna Mazzone, EMEA VP, Operational Resilience, Risk, Security, and AI Governance Leader, ServiceNow
3:45 pm - 4:20 pm
Coffee break & exhibition
Refuel, network, and explore live demos from our partners.
4:20 pm - 4:50 pm
B1: Fixing the front end: How Agentic AI Is reshaping insurance operations
Operational inefficiencies in the early stages of underwriting and claims cost carriers time, resources and risk exposure. In this session, you will hear how insurers are using Indico’s Agentic AI to eliminate manual intake bottlenecks, standardise triage and free up teams for higher-value work. Learn how AI agents are automating the extraction, enrichment and routing of unstructured submissions, improving speed-to-quote, reducing touchpoints and driving consistent execution across lines and regions.
Tom Wilde, CEO, Indico Data
Ben Francis, Solutions Consultant – EMEA Lead, Indico Data
4:20 pm - 4:50 pm
B2: From black box to trusted partner: Building the Agentic AI framework for underwriting
Agentic AI promises to transform underwriting – but only if we can trust it. In this interactive session, we’ll explore how to design, deploy, and govern AI agents safely and responsibly. Discover how an agentic AI framework integrates with existing underwriting maturity models to support transparent decision-making. Through live demos and practical examples of agentic workflows, you will learn how to position AI as an empowering partner – helping underwriting teams work smarter, faster and with confidence in every decision.
Will Harnett, Head of Product Strategy, Send
Mark Kellie, Head of Product Design, Send
4:20 pm - 4:50 pm
B3: Take aways from 2025 - Take advantage in 2026
Being an early mover in the AI space with a multi-disciplinary reasoning engine, V7 has been embraced by the insurance industry in 2025 as a means of automating a variety of tasks, both simple and complex. In this session we will talk with John Somerset-Irving, Head of Insurance and Enterprise and get him to share what he has seen and learned over the last 12 months and turn that experience into insights and guidance.
We will kick off with a fireside chat with John in which we get his thoughts on the following:
- Identifying the best use cases
- Use case prioritisation
- Real-life implementation highlights
- Which use cases have worked best and why
- Pitfalls to avoid and why
- How to match the right AI solution to the right task
- How to move beyond point solutions to a coherent AI agent ecosystem
- Selecting the right vendors and partners
This will be followed by 10 minutes of audience Q&A.
John Somerset-Irving, Head of Insurance and Enterprise, V7
Moderated by Jennifer Ham, Chief Revenue Officer, Datos Insights
Plenary
4:55 pm – 7:00 pm
4:55 pm - 5.15 pm
Enterprise Architecture for an agentic future - practical challenges and key enablers
Agentic AI will reshape how insurers organise their operations. To deliver at scale, businesses will need to rethink their technology foundations. This session looks at the architecture needed for an AI workforce, balancing vision with practical enablers.
Topics to be covered:
- The Agentic Stack – core layers: data and integration platforms, orchestration engines, agent management, governance and monitoring
- Integration challenges – bringing legacy systems, human teams and autonomous agents into a single operating environment
- Scaling up – moving from pilots to enterprise deployment, including orchestration and performance optimisation
- Risk & governance – frameworks for authentication, auditing, error handling and regulatory compliance
- Readiness & roadmaps – where insurers stand today and the maturity gaps to close on the journey to “agentic-ready” architecture
James Gallagher, Growth Initiatives, Allianz SE
Erdal Atakan, Chief Operations & Technology Officer, Inigo
Antony Elliott, Group Head of Digital R&D, Zurich Group
Moderated by Oliver Morris, Agentic AI Expert, AI Risk
5:15 pm - 5:45 pm
The future and how to get there
What might the industry look like in 3-5 years?
- What will change for customers and carriers?
- Who will win and who will lag behind?
- The biggest hurdles to overcome and the strategies to do so
Ian Thompson, Global Insurance and Claims Expert, IMT Advisory
Sasha Haco, Co-founder and CEO, Unitary
Dr Paul Dongha, Group Head of Responsible AI & AI Strategy, NatWest Group
Nick Williams-Walker, Group Chief Operating Officer, McGill and Partners
Moderated by Robin Merttens, Executive Chairman, InsTech
5:45 pm - 5:50 pm
Wrap up
Simon Torrance, Founder & CEO, AI Risk
Robin Merttens, Executive Chairman, InsTech
5:50 pm - 7:00 pm
Networking drinks & exhibition
- Continue the conversation with speakers and demo teams
- Explore partnerships and collaborations
- Build tomorrow’s networks today
7:00 pm
End
Speakers
Dr. Thomas Kuhnt
Member of the Executive Board
Alexandra Mousavizadeh
Co-CEO and Co-Founder
Vincent De Ponthaud
Group Head of Software & Artificial Intelligence Engineering
Sasha Haco
Co-founder and CEO
Antony Elliott
Group Head of Digital R&D
Kitty Sadler
VP Product
Dr. Paul Dongha
Group Head of Responsible AI & AI Strategy
Jennifer Ham
Chief Revenue Officer
Anna Mazzone
EMEA VP, Operational Resilience, Risk, Security, and AI Governance Leader
Tobi Schneider
Sector Engagement Lead for Financial Services & FinTech
Erdal Atakan
Chief Operations & Technology Officer
Nick Williams-Walker
Group Chief Operating Officer
Simon Torrance
Founder & CEO
Ed Ackerman
Chief Customer Officer
Oliver Morris
Agentic AI Expert
Ian Thompson
Global Insurance and Claims Expert
James Gallagher
Growth Initiatives
David King
Co-Founder and Co-CEO
Ben Francis
Solutions Consultant - EMEA Lead
Tom Wilde
CEO
Will Harnett
Head of Product Strategy
Alexis Renaudin
Head of Data and AI
John Somerset-Irving
Head of Insurance and Enterprise
Sponsors
AI Risk (Event Partner)
AI Risk advises leaders on how to leverage Agentic AI for competitive advantage. The firm helps insurers and other enterprises transform their business models with high impact AI strategies. Its popular frameworks include: the ‘Agentic AI Maturity Model’, the ‘Agentic Stack’ (Advanced AI Enterprise Architecture for Insurance), the ‘Infinite AI Workforce’, the ‘Agentic Transformation Operating System’, and the ‘Agentic AI Enterprise Blueprint’.
Artificial
Artificial is revolutionising speciality (re)insurance by empowering brokers and carriers to transform their placement and underwriting strategies with sophisticated proprietary technology. By digitising complex workflows and capturing institutional underwriting expertise, Artificial enables carriers to deploy capital with precision, and brokers to optimise capacity and reduce operational friction. Its platform integrates seamlessly with existing systems, delivering measurable efficiency gains and strategic benefits across the value chain.
Indico Data
Indico Data’s Decision Automation Platform powers insurance with real-time, actionable insights from unstructured data—fuelling smarter risk assessment, claims evaluation and streamlined policy management. Indico Data’s first-to-market Generative and Agentic AI solutions enable underwriters, claims handlers and policy teams to make decisions with better data.
Send
Send offers modular commercial insurance software to insurers, reinsurers and MGAs. The company has developed an underwriting workbench that helps integrate and optimise operations. The cloud-based platform supports and facilitates the underwriting process, from initial enquiry to bind. The platform does this by providing a single place for underwriters to access data, documents and decision points. New entrant insurers can use it as a core system, or for more mature companies, it can be bolted onto existing systems, including legacy.
ServiceNow
ServiceNow makes the world of insurance work better for everyone. Over 400 insurance companies globally use the ServiceNow AI platform to continuously adapt to meet evolving customer expectations, regulatory demands, disruption, and AI innovation. Unify, simplify, and accelerate work with AI that’s built into workflows, not bolted on. Propel your insurance organisation’s growth for today and the future.
Unitary
Unitary helps companies automate repetitive manual work with zero engineering effort, process changes, or upfront costs.
Our Virtual Agents are robust AI agents that work directly in your tools, logging in and navigating systems like a human, eliminating the need for complex integrations. They learn your workflows, apply advanced reasoning, and seamlessly escalate to human experts when needed, delivering human-level accuracy on every decision.
We partner with brokers, MGAs, and insurance carriers to streamline operations, reduce costs, improve customer satisfaction, and build the foundation for scalable growth without additional headcount.
V7
V7 operationalises AI technology for insurance businesses. Its reasoning engine enables users to automate processes with foundation models that interrogate, augment, and transform data across documents, images and videos. It has pre-configured templates for submission ingestion, claims processing, SOVs, engineering reports, bordereaux and more. Its mission is to automate the most complex tasks, reliably and at scale.
Registration
Organisations that are Corporate Members are eligible for a discounted rate. To find out if your organisation is a corporate member, please visit the members page.
Insurers, Brokers and MGAs (InsTech Corporate Members)
Free
Insurers, brokers and MGAs who are InsTech Corporate Members.
Insurers, Brokers, MGAs
£100
+ VAT.
Insurers, brokers and MGAs who are not InsTech Corporate Members.
InsTech Corporate Members (All other sectors)
£100
+ VAT.
InsTech Corporate Members from all other sectors (technology, data, consulting, etc.)
All other sectors
£300
+ VAT.
All other companies without InsTech membership.
