Beyond the AI pilot: how to scale what works

About this event

How insurance firms are choosing what to automate next, building ownership around AI and scaling what works

The first AI automation project proves what’s possible. The harder challenge is deciding what comes next: which processes to automate, who owns the roadmap, and how to scale without creating new complexity or risk.

Because the real objective was never just removing manual tasks. It’s using the capacity that creates to handle more business and deliver better service. That’s especially true in London, where automation has to work with fragmented, multi-format data while still producing the controls, records and audit trail that compliance and delegated authority oversight demand. And with Lloyd’s replatforming now phased out to 2028 — and legacy support running until 2030 — firms can’t afford to wait for a future central fix. The improvements have to start now, and they have to come from within.

Join us for an in-person discussion with insurance leaders on how they’re moving beyond individual AI projects and building an approach that can scale across the business.

Sasha Haco and a panel of insurers will discuss:

• Choosing what comes next: How to identify the second, third and tenth automation opportunities, and what actually makes a process worth automating.
• Creating clear ownership: Who should own the AI and automation roadmap, and how operations and technology teams can make decisions together.
• Working with the data you have: How to automate processes despite fragmented, inconsistent and multi-format data.
• Using the capacity you create: How firms are redeploying people towards higher-value work while retaining important operational knowledge.
• Proving the impact: How to measure whether automation is delivering for the business, customers and other stakeholders.